Ai Identify four different grounds why people communicate.
1. to pass on how we feel
2. to pass on what we need
3. to construct relationship with other people
4. to acquire informations we want
Aii Explain how effectual communicating can impact relationships in an grownup societal attention puting between: a ) Colleagues and other professionals – efective communicating is of import because we all work for the good of the core-member. Showing regard to colleagues’ and professionalsÂ´ accomplishments. abilities and professional attack would set up good relationship which can assist to supply good attention. B ) Individuals utilizing the service and their carers – communicating must be appropriate to abbilities of core-member. It besides needs to be provided with self-respect and regard to do relationship of trust. Aiii Identify three ways of happening out the communicating and linguistic communication demands of an person. For each method. depict how effectual it is at set uping the demands of the person. 1. Observation – to place particular demands of core-members like hearing damage. speach dificulty etc. 2. Analyzing old records or instance histories – helps to place concrete disablement proved by other profesionals 3. Communicating with household. friends and co-workers – household and friends now core-member for long clip. they can be beginning of really usfull informations
Aiv Describe three factors to see when advancing effectual communicating. 1. who is pass oning – sum of informations. type of linguistic communication. if core-member like individual or non. abbility of core-member to speak 2. who is having information – abbility of core-member to understand ( e. g. hearing troubles ) . ability of helper to understand ( speach jobs of core-member ) 3. the environment – lull. appropriate for communicating
Av Describe three verbal and three non-verbal communicating methods and manners that a societal attention worker may utilize in an grownup attention puting. 1. verbal communicating – spoken
– written ( could be used as communicating with core-member alternatively of speach or as a communicating between collegues – day-to-day records e. g. ) – nonspoken ( sounds individual can do to pass on ) 2. non-verbal communicating – MAKATON – sighning linguistic communication for people with larning disablements – behavioural communicating – e. g. turn off the wireless and visible radiation in the eventide means it is clip to kip – PECS – image exchange communicating system
Avi Explain why it is of import to react to an individual’s reactions during communicating. – to demo that we are listening ; respond istelf is a portion of a communicating. we can demo that we agree or disagree with statement
Avii Explain how an individual’s background can act upon their communicating methods. – it is of import to cognize and understand fortunes and cultural context of core-member to understand his or her non-verbal communicating. Different gestures might intend something different in different civilizations. or can be learned spontaneously by core-member – in that instance we need to cognize from household what does peculiar gesture meen. In verbal communicating sometimes we can state something as a gag. but core-member could be insulted with this gag.
Aviii Identify three illustrations of barriers to communicating and explicate how you could get the better of each barrier. 1. cultural differences – learn linguistic communication of core-members. engage an translator. larn some words or phrases. acquire to cognize better the civilization from what core-member came 2. distruction – try to extinguish – quiet room. turn off television or wireless if core-member is seeking to state something. turn off nomadic phone 3. nomenclature – usage vocabulary appropirate to apprehension of core-member. make non utilize complicated words
Aix Describe two schemes that you could utilize to clear up misinterpretations. 1. utilizing two types of communicating – to back up verbal communicating with gestural e. g. utilizing MAKATON to do certain that core-member would understand what I am seeking to state 2. confirmation of what core-member said to do certain I understood precisely what is he seeking to state ( e. g. “… . Is that what do you intend? ” )
Axe A societal attention worker wants to enable more effectual communicating with persons utilizing the service. Explain how they could entree extra support or services that may be helpful. – ask for translator if it is core-member who speaks different linguistic communication ; ask profesionals of peculiar types of communicating
Undertaking B Case survey
You are a societal attention worker and a service user. Hannah. Tells you that she is unhappy taking her new medicine as she thinks she does non necessitate it and so she is throwing it off. You know from her attention program that Hannah does necessitate to take the medicine on a regular basis and gets confused. Hannah begs you to maintain this confidential and non state anyone particularly her girl. who she sees on a regular basis. as her girl will be really angry.
Bi How would you explicate the term ‘confidentiality’ to Hannah? – I would state that she has right to maintain inormations private if she wants. but I besides have responsibility of attention and in instance she is making something what can ache her I need to confer with with other professionals. But if she does non desire I will non state her girl. Bii Identify the scope of people who may necessitate to cognize about Hannah’s state of affairs. and depict any tensenesss that may happen if the information is shared. – general practician. societal worker. houseleader. collegues who work with her every bit good or making medicine – I could lose HannahÂ´s trust to the hereafter and she might acquire angry or sad and experience that she was betrayied.
Biii Describe ways to keep confidentiality in twenty-four hours to twenty-four hours communicating. – do non speak about issues in forepart of collegues who do non necessitate to cognize. who do non work with her. in forepart of core-members. maintain records protected against reading by people. who should non read it. Biv Explain when and how a societal attention worker should acquire advice about confidentiality. – confidentiality is a portion of initiation attention helpers have when they start to work in attention place. they should acquire advice when they feel they need. Care helpers can acquire informations from companyÂ´s constabularies or from collegues who work at that place longer or house leader.