Communicating In Health And Social Care Organisations Social Work Essay


Language in peculiar and communicating in general, permeates every facet of people ‘s lives. It is of import in everything that a individual does, in whatever profession an person might be in. It fosters greater apprehension every bit good the possibility of set uping better relationships between the parties which are pass oning. This paper seeks to turn to the issue by the proviso of the theories of communicating which are applicable in wellness and societal attention, how to utilize effectual communicating accomplishments in such a context, methods of covering with inappropriate communicating patterns, schemes for effectual communicating, and the benefits and necessitate to be engaged in effectual and efficient communicating patterns, particularly in the context of the said profession.

The writer will qualify important factors which are assumed to be extremely influential in the procedure of communicating include civilization, values, statute laws, and other ordinances which govern the pattern of the profession. The writer will besides supply suggestions on how the communicating procedure can be improved so that it can be more utile in the field of wellness and societal attention.

Furthermore, the writer will discourse the criterion package which are used by the wellness and societal workers in their profession, an analysis of the benefits which were brought approximately by such applications, provide an analysis of how such engineering enhances activities in the profession, and measure the legal considerations which are critical to be understood in the application of the information and communicating engineering.

The writer will further discourse the nature of the workplace where the writer is working. The organisation provides attention services for clients with physical and mental disablements and for clients with dementedness.



Four theoretical attacks in the pattern of wellness and societal attention will be highlighted in this subdivision: psychodynamic, behaviorist, humanistic and cognitive. The chief foundation of the psychodynamic theory to communicating is grounded on the plants of Sigmund Freud. This does non affect merely a individual theory but stems to a figure of other theories which were all grounded on the foundations of the work of Freud. This theory combines those which are associated to “ mind ” which includes non merely the head but the full inner feelings, ideas and experiences and “ kineticss ” which refer to the impression that mind is non stable, instead active. Harmonizing to this theory, communicating with the person ‘s ego is really critical as it is the foundation of that individual ‘s communicating patterns to others. One of the basic premises on this theory is that the person is the writer of his ain history ; hence, the person ‘s earliest experiences form the foundations of how that individual trades with others. Such can be modified along the procedure. Another basic premise is that the single lives in two universes at the same clip, internal and external. The internal universe is unconscious while the external is controlled. The theory besides assumes that all behavior is logical and acted upon with intent. These factors are extremely influential with how the single communicates in wellness and societal attention puting ( Ellis et al. , 2003 ) .

Another theory which can be noted is the behaviorist theory. The chief foundation of this theory is the impression that all behavior is mostly based on learnt responses about specific stimulations. This can be able to explicate the method of linguistic communication acquisition such as that of the imitative response wherein the baby imitates the sound which is made by the wellness or societal professional, who, on the other manus, reinforces the behavior of the baby. This theory focuses on behavior and foreground the present and the hereafter ( Ellis et al. , 2003 ) .

The 3rd theory which will be considered in this paper is the humanistic attack. Under this theory, the individual is the high spot of involvement rejecting the significance of behavior and the unconscious urges which result from the past. Two of the theories which are under this attack are the person-centred theory and the transactional analysis. The former high spots the importance of childhood and current experiences in life while the latter reiterates the significance of personality, kid development, societal psychological science, and abnormal psychology ( Sully & A ; Dallas, 2005 ) . Harmonizing to Carl Rogers ( 1902-1987 ) , “ Peoples are basically trusty, that they have a huge potency for understanding themselves and deciding their ain jobs without direct intercession on the healer ‘s portion, and that they are capable of autonomous growing if they are involved in a specific sort of curative relationship. ” In relation to wellness attention context, the end of this theory is to do the clients go more unfastened in their ain personal experience, to accept themselves in all facet, and to minimise things that might dispute their construct of ego. To accomplish this, there must be a good relationship between the healer and the client. The healer must be realistic but non violative, accepting but critical to the misconduct of the client. Trust between the healer and the client is of import so the client will non experience societal distance graduated table. It is fundamentally understanding and accepting the client as a whole being, non judging the client ‘s drosss.

The 4th is the societal cognitive theory. Harmonizing to Bandura ( 1986 ) , persons obtain more information through experimental acquisition. At place, how a parent would foster their kid can be an environmental factor that influences the kid the manner he behaves. Learning starts from the place whereby a kid imitates the people around him. Behaviour so is being shaped and as the kid grows ; his natural wonder is reinforced by his motive to larn. The societal cognitive theory explains the interaction between the individual and the environment which involves cognitive competences such as accomplishment that are developed and modified by societal influences and constructions within the environment such as parents and society.


There are many ways to pass on ; it could be verbal, non-verbal, composing and listening. Verbal communicating is used when giving information or making preparations, on the telephone, manus over and when speaking face to face with a client. For verbal communicating, there are things to see like the tone of voice, pitch and speak on the same degree, ne’er talk with your dorsum on your client. Non-verbal communicating is used for clients who have trouble hearing, deaf and deaf-and-dumb person. Factors to bear in head are facial look, manus gestures, physical visual aspect and organic structure position. Aidss that might assist communicating are the usage of symbols, image cards and communicating board or composing tablet. The art of good hearing is practiced by allowing the clients speak in their ain gait and giving them clip to show themselves. Transmission of information becomes effectual by acquiring the message across clearly and reflects on how the message was conveyed.

The benefits of effectual and efficient communicating accomplishments in the pattern of wellness and societal attention can be highlighted by how it is used in the profession. One of the utilizations of communicating in this field is to further the growing and development of the pattern. It must be noted that communicating does non merely exist between the wellness professional and the client. It is besides apparent between wellness professionals themselves. Communication can be used in this field to be assured that advanced thoughts, tendencies, and best patterns are shared amongst the health care professionals and societal workers for the improvement of their profession ( Santy & A ; Smith, 2007 ) .

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Communication can besides be used in the context of wellness and societal attention to be able to advance an protagonism. This sort of communicating is frequently utilised in mediums like advertizements on print and other channels. The usage of media for wellness publicity runs is really convincing that people understand healthy life and what is best for them.

Last, it has besides been noted that communicating can be used in the wellness and societal attention puting to be able to further partnership with clients or patients, handle them with regard, provide patients with self-esteem, proviso of practical aid and advice sing their status, stimulate their rational development, better the client ‘s sense of self-being or dignity, fulfill the physical, emotional, and societal demands of the patients and to be antiphonal of their demands ( Haworth & A ; Forshaw, 2002 ) .


To be able to harvest the benefits of a good communicating pattern, wellness and societal workers must be able to properly trade with any inappropriate communicating patterns. For case, any barrier to communicating should be resolved as such can ensue into misinterpretation in the professional pattern. An illustration of a factor which can be a hinderance to good communicating pattern would be civilization and linguistic communication itself. Professionals in the field of wellness and societal attention should see to it that both parties understand each other, particularly when determination devising is involved. The usage of slangs should be limited as it can take into inappropriate communicating taking into misconstruing. Another factor which can be considered as an inappropriate pattern in communicating in the context of wellness and societal attention is privateness. Patients are private persons, their records should hence be held with confidentiality and there should be no presence of breach of contract as good between practicians or professionals. Health and societal workers have the built-in responsibility to non unwrap any information without the cognition of all the parties which are concerned. The deficiency of trust of the patient to the medical worker can besides be a barrier to effectual communicating. Last, the deficiency of cognition can besides function as another barrier to communicating ( King & A ; Wheeler, 2007 ) .


To be able to be potentially engaged in efficient and effectual communicating patterns, as a carer



Two of the factors which are assumed to be extremely influential in the communicating procedure, specifically in the field of wellness and societal attention, are values and civilization. These may include factors which are related in demographics such as age, gender, race, educational and economic position, and besides beliefs, among others. Culture, which can be defined as the “ identifiable incorporate form of human behavior that includes imposts, beliefs, values, behaviors, and communications ” ( Servellen, 1997 ) , is said to be extremely influential in this field fundamentally because they arise from about every group that are involved in the communicating procedure. In undertaking the issue of civilization and its influence in the communicating procedure, one of the factors which should be understood are the sub-groups, for case, Asiatic. Among the Asiatic civilizations, people from different states have assorted attacks to pass oning. For case, in the Vietnamese civilization, speaking is customary. Professionals who are working with people who are accustomed to the Vietnamese civilization must be able to take such cultural factor into history so that the communicating procedure can be carried out more expeditiously and more handily. Another factor which should be understood on this note is cultural individuality. One of the inclusions in this individuality is the fact that all people are influenced by cultural scheduling which makes it indispensable to hold an apprehension of that civilization so that communicating can be carried out better ( Servellen, 1997 ) .

As mentioned earlier, one of the dimensions of civilization and values which influence the communicating procedure is gender. Men and adult females are of course equipped with differences and such can be reflected in the manner they engage themselves into the procedure of communicating. Having different communicating manners base on gender, reading may besides change in both sexes. Health and societal workers should be cognizant of these differences so that they will be sensitive on how to cover with each patient or client. One of the key to understand these differences is to be an active hearer so that the professional can be able to better understand the patient. The same is true with age and ethnicity. Communication with aged should be done on a different attack wherein the wellness or societal worker should show more regard. A different attack is besides given when pass oning with the younger 1s. Furthermore, each nationality besides has different attacks to communicating. Some verbal and non-verbal communicating techniques might be appropriate for other civilizations while it may turn out to be rude for some. These should be understood clearly so that there will be no misunderstanding and confusion with respects to the transmittal of the message ( Basavanthappa, 2004 ) .


Despite the fact that communicating in the field of wellness and societal attention is extremely influenced by civilization and values, it has besides influenced the being and judicial admissions which are provided by statute laws, charters, and codifications of pattern. The establishment is frequently left with no option but to follow such judicial admissions as it is a legal demand in the context of their pattern.

One of the most of import factors by which statute laws and charters influence communicating techniques can be demonstrated by the fact that such allows the proviso of equality. The bing Torahs which govern the pattern of wellness and societal attention are based on the rule of equality which does non let favoritism of any party, be it a patient or a wellness or societal worker. For case, statute laws such as those which provide just employment, sex favoritism Acts of the Apostless, race dealingss, and others are some of the Torahs which demonstrate and influence in professional pattern. These Torahs serve as the foundation of the behavior of the healthcare professional and organize the footing of how they act and how they communicate. The serious effects of traveling against such statute laws will be undeniably a critical factor in the observation of a good communicating pattern ( Cambridge Training & A ; Development, 2000 ) .

The Data Protection Act 1984 is a good illustration which demonstrates statute laws in good communicating pattern in the field of wellness and societal attention. This can be able to supply protection to information which are assumed confidential and should be used entirely for the intents known by the individuals involved. Service users could perchance show loss of trust from the service suppliers if confidential information are leaked doing it of import for Torahs to supply protection for such. Certain statute laws are besides made available to supply equality and anti-discrimination in the workplace. These factors are extremely influential in determining the communicating pattern and activities of people in wellness and societal attention ( Moonie, 2005 ) .

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Furthermore, the judicial admissions in the codification of pattern and moralss in a certain establishment are besides extremely influential in communicating patterns particularly in consideration of the fact that they can impact confidentiality and privateness of information. For case, the usage and entree to the cyberspace for wellness and societal workers are frequently limited and defined by codifications of behavior, depending upon the establishment, to be assured of good communicating patterns and work moralss. The usage of other technological AIDSs can besides be regulated by bing regulations and ordinances to be able to protect the rights of the establishment, the workers, the patients, and the populace in general ( Martin, 2003 ) .


For all concerned parties to be engaged in effectual and efficient communicating patterns, one factor which can be considered as indispensable would be effectual organisational systems and policies. These systems and policies will be able to determine the communicating activities and will do it more appropriate and meaningful. Health and societal attention establishments need to develop systems and policies which can further good communicating. This can include factors which are related to certification, information systems, constitution of processs and patterns. For case, the development of a dynamic and advanced information system can show effectivity and efficiencies in the assorted activities which are undertaken. In the absence of such systems, it will be extremely impossible to convey and portion information which might turn out to be important in the profession. For case, at Ashleigh Court Rest Home, policies are purely implemented. Stated below are some of the policies that the place adheres with:

Whistle Blowing Policy – this papers has been written to follow with the Public Interest Disclosure Act 1998, which was introduced to protect employees who “ blow the whistling ” about any error. The policy gives clear counsel to all members of staff sing the right process for conveying to attending any error or suspected wrongdoing which they feel could impact the repute of the place, other members of staff, visitants, occupants or any other organisation or individuals connected with the place. The policy outlines committedness to openness and good communications.

Strong-arming In The Workplace – The place believes that all staff have the right to work in an environment that is free from strong-arming, torment or bullying, from either co-workers or direction. The place seeks to enable staff to bask their work and carry through their personal and professional potency, by making and prolonging a stimulating and supportive work environment. It is recognised that staff who feel powerless, vulnerable or even persecuted will non be able to give of their best work or work successfully.

Prevention of Accidents – The place to the full accepts the duty to guarantee that all sensible stairss and safeguards are taken to supply and keep safe and healthy working conditions, which comply with all statutory demands and codifications of pattern. The place to the full supports and complies with the relevant National Minimum Standards and Regulations, which relate to the publicity and protection of the wellness, safety and public assistance of service users and staff. It is recognised, nevertheless, that even in the safest of working environments, accidents will happen, from clip to clip. Where and when this does go on, the Registered Providers ( employers ) will stay by the demands of The Health and Safety at work Act 1974. As such, employers must, by jurisprudence, notify certain classs of accidents, specified instances of sick wellness and specified unsafe happenings to the Health and Safety Executive or the Local Authority to follow with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 ( RIDDOR ) . By set abouting these presentments, the place will non merely be run intoing the legal demands but will be able to find local spiels and causes of accidents, so that preventative steps can be put in topographic point to forestall return. A written record such as Accident/Incident Report will be kept, of any accident, nevertheless minor, which occurs in the place.

Policy on Racial Harassment – Every Service User has the right to populate and every staff member has the right to work in the place without the menace of racial torment, favoritism or maltreatment. Any happenings of this nature will non be tolerated and culprits will be capable to disciplinary processs. The place to the full upholds the rules and counsel of the Race Relations Act 1976 and the Protection from Harassment Act 1997. Racial torment is any behavior, deliberate or otherwise, refering to race, coloring material, cultural or national beginning, which is unwanted by the receiver and creates an intimidating, hostile or violative environment. It may include racialist gags or abuses, opprobrious remarks about racial beginnings and clamber coloring material and ridicule of an person on cultural and/or spiritual evidences.


Health and societal workers must be perpetually engaged in the betterment and development of the communicating procedure to be better in their profession. One of the ways by which such can be improved is through the proviso of security of information. In this manner, privateness and confidentiality can be achieved and it can to assist forestall any misinterpretation and confusion in the communicating procedure. Furthermore, the communicating procedure can besides be improved through the proviso of dynamic and sustainable regulations which relate to certification, presentation, and usage of end products and studies so that their intent can be maximized by its users and suppliers. The proviso of technological AIDSs and communicating tools can besides assist better such procedure. Furthermore, the followers are other ways by which communicating can be improved in the wellness and societal attention puting: supply communicating entree to individuals with troubles ; be cognizant of the assorted communicating barriers and develop schemes by which they can be minimized or reduced at an acceptable degree ; teach workers about moralss and values related to communicating patterns ; and strict preparation and instruction to heighten workers ‘ cognition about effectual and efficient communicating. There is a demand to do service suppliers understand what are the procedures and activities involved in the complex communicating procedure and the demand to learn them to be active hearers. By making the earlier mentioned, the wellness and societal attention workers can hold an improved communicating procedure and it can further greater apprehension and construct better relationships between suppliers and users ( Malone, 2005 ) .


STANDARD I.T. Software

The activities in the proviso of wellness and societal service would non be possible to transport in the absence of assorted I.T package and applications. Some of these include: word-processing, spreadsheets, presentations, cyberspace, intranet, and electronic mail. These tools are assumed to hold critical significance in the profession as it helps in the completion of daily activities in the organisation.

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Word processing is of import because it allows the creative activity, redacting, reading, and amendment of assorted paperss which might turn out to be critical with wellness and societal attention work. If these paperss are handwritten, there is no signifier of standardisation and it will be difficult to understand every bit good as excessively slow to carry through. Therefore, word processing is considered as one of the most important I.T. package bundle as it allows easiness in work and reduces the strength of labor in the creative activity of paperss. Spreadsheet, on the other manus, allows them to make mathematical computations with easiness as it has formulas which can do their plants easier while presentations allow them to fix and present ocular presentations in order to pass on better. The cyberspace and intranet is besides a good tool as it allows connectivity between the web of users within the organisation and through the Earth utilizing the cyberspace. Last, e-mailing would let them to interchange information within each other and portion paperss in the workplace ( Cook, 2006 ) .

One of the most advanced application of information and communicating engineering in the field of wellness and societal attention is through telecare which is a business-to-consumer service proviso without personal interaction as it merely completed on channels such as telephones and computing machines. This includes services which are related to wellness and societal attention such as machine-controlled assignment reminders and client monitoring services at place. Traditionally, these things are done by trained professionals at the client ‘s place until the origin of engineering which defies distance and allows greater interaction between the users and suppliers ( Niman et al. , 2006 ) .


The usage of information and communicating engineering would hold non proliferated in the field of wellness and societal attention if it did non conveying legion benefits and advantages to the organisation, users, suppliers, and the general populace. One of the benefits is the truth of records. Because of the usage of the assorted applications of information and communicating engineering, it will be easier to hold readily available information about the status of the client and it will be easier for the staff to supply an reply to the concerns of the patients. The wellness professionals are besides able to bask the benefits of information and communicating engineering because such allows them to hold safe, modern, and speedy IT systems which can assist them in their modus operandi, it allows them to use clip more expeditiously, and it allows the possibility of distant monitoring ( Gillies, 2006 ) .

Information and communicating engineering is besides good in the field of wellness and societal attention because it allows the possibility of run intoing single demands, it provides easiness in the disposal of intervention processs, it makes the administrative patterns more efficient, records and certification can be more accurate, it fosters better communicating, and it promotes independency. Information and communicating engineering besides provides coaction among users and suppliers which necessarily leads into more efficient service bringing ( Leathard, 2003 ) .


Information and communicating engineering demonstrates the possibility of heightening the activities by which wellness and societal attention workers are engaged. This is assumed to be done through the undermentioned ways: efficiency in concern disposal, run intoing the demands of the employees, bettering the quality of service, answerability, and run intoing what is required from them. Because of information and communicating engineering, the field of wellness and societal work is able to see increased efficiency. The usage of assorted tools associated to such signifier of engineering has allowed them to be engaged into better patterns in their profession. For case, the cyberspace and the intranet, along with the methods by which certification has improved, are all seen as extremely contributory to the betterment of concern disposal. Service has besides seen a dramatic betterment because of the applications of the said engineering. Because of such, it is easier to entree records and information, although such has besides been limited by bing statute laws to protect privateness and to advance confidentiality.


To be assured that the usage of information and communicating engineering is maximized and non damaging to the society, certain statute laws, both internal and external to the company besides exist to regulate information and communicating patterns in the field of wellness and societal attention. The Data Protection Act provides limitations and restrictions on the usage and entree of personal information, particularly those of the clients or the patients. Some of this information includes personal information, medical records, intervention history, and recognition information. Record maintaining is really of import and should non be underestimated. Disclosing of information is tantamount to breach of confidentiality.

Furthermore, another statute law which is assumed to be important in the usage of information and communicating engineering is the Entree to Personal Files Act 1987 which stipulates general considerations with respects to entree to personal information, specifically those informations which relate to societal services. In add-on to these statute laws, Access to Medical Reports Act 1988 has besides been provided to give right to entree into medical studies for the intent of employment or for insurance. The client, under this statute law, is besides endowed with the right to see the information before it is supplied and can besides be capable for rectification. Last, another of import statute law is the Access to Health Records Act 1990 which is more concerned about records which could be accessed manually. It gives the client or any other representative the right of entree to medical records, in whatever signifier, electronic or manual ( Jones & A ; Jenkins, 2004 ) . Furthermore, to maintain information within the bounds of the workplace, delivery of storage devices are besides limited so as the suppliers can non reassign any information about the service users which can be leaked and used for intents which are non under the consent of the parties concerned ( Moss, 2008 ) .


Technology has brought a figure of benefits realized in the wellness and societal attention sector such as run intoing the person needs, easiness of disposal of processs, doing efficient administrative patterns, accurate certification, and furthering a more dynamic communicating pattern. Information and communicating engineering besides enhances activities of wellness and societal worker such as by bettering efficiency of service, answerability, and quality of end products. To be able to prosecute in a more meaningful communicating pattern, there is a demand to be cognizant and to understand the bing differences in civilization and values because they will be able to further better relationships. There is a demand for uninterrupted betterment procedure in communicating by being able to place ways by which such could be improved. The wellness and societal attention sector needs to place, without a arrest, ways by which communicating can be improved, so that the profession, in general, can besides be improved.